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Provocarea departamentului HR în industria Call Center: retenția

Ne confruntăm cu un mediu de business complex și în continuă schimbare, influențat constant de tehnologie și condițiile din piața muncii, un mediu ce impune o abordare agilă și proactivă din [...]

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Urgent Cargus ține România conectată

de Anda Bucșan, Customer Service Director, Urgent Cargus   Aceasta este misiunea Urgent Cargus. Este o responsabilitate mare, pe care cu mândrie ne-am asumat-o încă de acum 27 de ani. Facem [...]

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Managing Customer Service. Felul în care îți conduci oamenii determină felul în care aceștia vor servi clienții

de Viorel Panaite, Managing Partner Human Invest & Blanchard International Romania   Cinismul, egotismul, puterea asupra celorlalți, transformarea oricărei interacțiuni într-o competiție [...]

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Generația 45+, încotro?

de Mădălina Uceanu, Senior Consultant & Founder of Career Advisor 1996 a avut o vară tare plină, așa cum se anunța de la începutul de an, când își confirmau intrarea pe piață cei doi [...]

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Commercial Customer Support (back-office)

6 months contract – part-time schedule Mission: Act as an entry point of contact and provide support to all customers in the assigned country: greetings, Log Interaction, Identification of [...]

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Technical Support Engineer/HU

The primary objective of this position is to improve our Customer Satisfaction by providing a high quality professional Technical Support to APC customers in EMEA. The products include all APC [...]

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Internal Services Commercial Representative

Mission: Increase number of assets tracked in the Installed Base database and boost the revenue generated by services offered to the respective customers. The main focus for the role will be to [...]

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Customer Support Representative

Mission: The primary responsibility of this role is to act as a single point of contact and provide support to all customers in their region, establishing a strong and professional relationship [...]

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Internal Services Commercial Representative

Mission: Increase number of assets tracked in the Instal Base database and boost the revenue generated by services offered to the respective customers. The main focus for the ISCR will be to grow [...]

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Internal Channel Development Representative

Mission: To proactively drive Schneider Electric IT Business sales through named channels/accounts by using the phone as an effective means to sell products and solutions. To build relationships, [...]