Descrierea companiei

 

DHL Express are o experienta de peste 25 de ani pe piata din Romania, 450 de angajati, opereaza cu 3 aeronave, detine o flota de peste 200 de masini si ofera o acoperire de 100% la nivel national, prin cele 42 de locatii aflate in cele mai importante orase de pe intreg teritoriul tarii.

Call Center-ul DHL Express este unul de Inbound, in house, cu 21 de angajati, sprijiniti de inca 18 de specialisti back office. Procesam peste 1500 de apeluri pe zi, asigurand un raspuns in 10 secunde la mai mult de 90% din acestea.

Acreditari si premii Call Center:

  • Silver Stevie Award for Customer Service Department of the Year – 2017 Stevie Awards for Sales & Customer Service United States
  • Best Small Call Center – 2015 Contact Center Awards Romania
  • Centre of Excellence (COE) – 2015 DPDHL
  • Best Small Call Center – 2014 Contact Center Awards Romania
  • Best Training Program CS CIS Award – 2013 Contact Center Awards Romania
  • Best Small Call Center Award – 2012 Contact Center Awards Romania
  • Customer Service Excellence Award – 2011 wave 2 Global Customer Service Awards
  • Centre of Excellence (COE) – 2011 DPDHL

Company Description

 

DHL Express has over 25 years’ experience on the local express courier market in Romania, having 450 employees, operating 3 cargo aircrafts, 200 vehicles and being present in 42 locations situated in the most important cities all over the country, that ensures 100% national coverage.

DHL Express Call Center is an Inbound type, in house, with 21 employees, assisted by other 18 back office specialists. DHL’s Call Center is processing over 1500 calls per day and ensures response in 10 seconds to over 90% of the total calls.

Accreditations and awards Call Center:

  • Silver Stevie Award for Customer Service Department of the Year – 2017 Stevie Awards for Sales & Customer Service United States
  • Best Small Call Center – 2015 Contact Center Awards Romania
  • Centre of Excellence (COE) – 2015 DPDHL
  • Best Small Call Center – 2014 Contact Center Awards Romania
  • Best Training Program CS CIS Award – 2013 Contact Center Awards Romania
  • Best Small Call Center Award – 2012 Contact Center Awards Romania
  • Customer Service Excellence Award – 2011 wave 2 Global Customer Service Awards
  • Centre of Excellence (COE) – 2011 DPDHL

ADRESA:

Calea Floreasca, nr. 169A, cladirea A, etaj 8, sector 1, Bucuresti
TEL: +40 21 222 17 77
*DHL (*345)
WEB: www.dhl.ro

 CONTACT:

Oana Mandicescu
Customer Service Director
E-MAIL: oana.mandicescu@dhl.com
TEL: +40 21 222 17 77

DHL EXPRESS ROMANIA