Genesys este lider global in furnizarea de solutii multi-channel de contact center si customer experience. Cu peste 4500 de clienti in 80 de tari, Genesys orchestreaza mai mult de 100 milioane interactiuni in fiecare zi , atat la nivel de Contact Center, cat si in Back Office, ajutand companiile sa ofere clientilor o experienta cross-channel personalizata si de o calitate excelenta.
Partenerul local al Genesys in Romania este INTRAROM, subsidiara Intracom Telecom Grecia.
Intrarom, are cel mai ridicat nivel de expertiza si certificari in tehnologiile de Contact Center Genesys de pe piata romaneasca.
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Visit www.genesys.com
Intrarom has the highest level of expertise and certification in the Genesys Contact Center technologies on the Romanian market.