MEDIATEL DATA, dezvolta servicii telefonice specializate, imbunatatind si diversificand serviciile de telecomunicatii, prin procesarea datelor pe calculator.

Sistemele Call si Contact Center dezvoltate de catre specialistii MEDIATEL folosesc ultimele descoperiri tehnologice si operationale, preluand automat apelurile telefonice (Inbound ACD), apeland inteligent numere de telefon (Outbound Predictive Dialing) sau simultan (Call Blending). Operatorii specializati dispun de calculatoare cu informatii despre apelurile telefonice, rapoarte si statistici si pot comunica pe diverse canale: fax, SMS, e-mail, chat, Social Media, Web collaboration sau mobile apps.

Serviciile IVR (Interactive Voice Response) dezvoltate de MEDIATEL permit o interactiune flexibila cu apelantul telefonic cu ajutorul tastelor telefonice sau folosind tehnologii Text To Speech si Voice Recognition chiar si pentru limba romana.

With more than sixteen years of expertise in the Contact and Call Center field, Mediatel Data company has demonstrated a commitment to developing powerful solutions across a variety of business environments, always looking for a successful long term business-to-business relationship.

Our modular, component-building applications, represents a significant advancement in contact center services. IP enabled platform allows call center agents located anywhere, to interact with voice or internet callers, using voice, fax, SMS, email, chat, Social Media, Web collaboration or mobile apps.

ADRESA:

Str Turda, nr. 94, Sector 1, București
TEL: +40 21 233 45 33
FAX: +40 21 233 46 33
E-MAIL: info@dialogic.ro
WEB: www.dialogic.ro

 CONTACT

Dan Mazilu
General Manager
E-MAIL: dan.mazilu@dialogic.ro
TEL: +40 722 74 44 17

Mediatel