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“Everyone is talking about it, but just a few know how to do it properly.” (preferably) - Anonymous. Gamification. This reminds me of one of my preferred books, Eric Berne’s “Games People Play”.
În era digitală în care tehnologia evoluează constant și exponențial, departamentele de Customer Care se află și ele într-o transformare rapidă. Companiile pivotează către tehnologiile AI generative pentru a gestiona interacțiunile cu
We often find ourselves in the position of talking about the strategies companies are building to manage customers. And that’s a good thing. There are three aspects I’m challenging you to think about.
Self-doubt it’s just a “symptom” of being human. Feeling like you are a fraud and you don’t deserve your business position or personal reputation is a clear sign of self-sabotage that needs to be
In a world of change and uncertainty, business competitiveness and pressure to deliver, grow, and exceed expectations are rising and rising. This is visibly impacting professionals and leaders across most industries. The COVID-19 pandemic coupled
In the fast-paced, ever-evolving world we live in, the role of a leader has taken on new dimensions. The challenges we face today require leaders who can adapt, inspire, and empower those around them.
Traditional leadership models are undergoing a radical transformation in the digital age. The rise of technology, automation, and data-driven decision-making has given birth to a new breed – The Digital Leaders. These visionaries possess
“Experience is the name everyone gives to their mistakes.” Oscar Wilde Effective leadership is more critical than ever. However, despite the wealth of knowledge and resources available, leaders often find themselves making many
Dacă dai greș în a planifica, planifici să dai greș. Această sintagmă se aplică în aproape orice domeniu, însă este cu precădere valabilă în contact center. Știm cu toții că o mică greșeală
Inginerii Bright Distribution au proiectat primul sistem interactiv de telemedicină cu asistență video integrată pentru servicii medicale de proximitate, un dispozitiv inteligent dezvoltat în 2022, în capitală. Digitalizarea a luat amploare în România
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