Vancouver, Berlin, Frankfurt, 04.12.2019. European private equity firm Ardian sells CCC, one of
Europe’s leading business process outsourcing providers, to TELUS International
„Today is a significant day for the entire CCC team and we are delighted to have found a partner with
a very similar culture in Telus International, which will allow CCC to better deliver global solutions,”
says Christian Legat, CEO of CCC.
Jeff Puritt, President and CEO of TELUS International, believes that „today’s decision is another
remarkable milestone on our road to success. The strategic growth of TELUS International is based on
the dynamics of the markets and supports us in fulfilling the most diverse customer expectations. It
offers the global brands with whom we cooperate worldwide the opportunity to open up new markets „.
In addition, according to Jeff Puritt, „the merger increases TELUS International’s size, scope and
scope significantly – now we have close to 50,000 enthusiastic employees. By connecting with CCC
we will be able to offer all partners, customer experience, digital transformation, content moderation,
digital consulting, risk management, back office support in over 50 languages, from more than 50
locations, in 20 countries of North and Central America, Europe and Asia. This is a huge step. ”
Dirk Wittneben, Managing Director at Ardian, said, „We are delighted to have accompanied CCC a
second time in updating its track record, and to contribute to the company’s evolution to more complex
non-voice services and to expanding its customer base with Commercial and innovative tech
In 2017, Ardian invested for the second time in the CCC Group, which has been able to increase the
number of its employees to 8,500 since the re-investment, established four new locations and opened
up three additional European markets. In addition, CCC has expanded its range of services in recent
years and today provides complex services, in excellent quality.
Christian Legat, CCC CEO, commented: „We would like to thank the Ardian Team for the excellent
collaboration we have seen over the last few years, which has helped CCC become one of the leading
independent European platforms for BPO services. CCC is excellently positioned to continue this
success story under the new owner TELUS International. ”
CCC offers its 70+ partners world-class customer care solutions – in 11 countries and 33 languages.
From telephony, e-mail, back office, chat, social media, video chat and AI solutions, CCC has more
than 21 years of BPO experience. 56 international awards, comprehensive certifications and the
Superbrand 2019 Award confirms CCC’s high quality standards.
About TELUS International:
TELUS International is the global arm of TELUS Corporation, one of Canada’s largest
telecommunications service providers. The company specializes in contact center and business
process outsourcing (BPO) solutions and partners with some of the world’s largest consumer
electronics, finance and telecommunications companies. TELUS International stands for multilingual
multi-shore programs, secure infrastructure, value-based pricing, competency-based resources and
exceptional customer service.
Ardian is one of the world’s leading independent investment companies, managing assets for investors
in Europe, South and North America, and Asia. The company is majority owned by its employees and
generates sustainable, attractive returns for its investors.